HEUG Famous: Anna Kourouniotis Interview

Where do you work? How long have you been there?

I work as a Database Analyst II (alternate job title: Business Intelligence Analyst) for the Office of the University Registrar (OUR) at Duke University (Durham, NC location). I have been in OUR since August 2015.

Are you working on-site, remotely, or hybrid?  What has that experience been like for you?

I’ve been on a hybrid work schedule since 2021. You’ll typically find me in the office on Tuesday, Wednesday, and Thursday, and at home on Monday and Friday.

I enjoy the flexibility of this arrangement as it allows me to start my day a little earlier when working from home, but also saves time from commuting. Our office’s management has been incredible and super accommodating especially after the effects of the COVID-19 pandemic.

What Student or ERP system do you work in, and what modules do you primarily work with?

I work with PeopleSoft Campus Solutions, primarily with the different reporting tools. I am a power user of PS Query Manager, BI Publisher, and Connected Query. I also work with a few setup tables used for consolidating statistics for term census as well as National Student Clearinghouse reporting. Tableau is our institution’s premier data visualization tool.

When did you get involved with HEUG?  How did that happen?

My first interaction with the HEUG was back in 2016 at SEARUG (hosted in Durham, NC). I presented on “How Duke University leveraged BI Publisher’s functionality for a transparent Enrollment Verification.” This was my first presentation for the HEUG. It was a case study about a critical project I was a part of for the Office of the University Registrar. I was thrilled that my supervisor supported this endeavor. This first experience really ignited my strong interest in the HEUG. My second and even more determining experience was when I attended (participant only) my first Alliance in Las Vegas (2017). I went there with an office colleague. I remember attending the Technical Advisory Group’s Birds of a Feather session and being inspired by Gogu Longin and Ingrid Nutall. And it was in that moment that I asked myself, “how can I be a part of that group? They seem to know a lot and they are so friendly and willing to share their expertise with others.” That is when the HEUG bug really kicked in.  

In what capacities have you been involved with HEUG?

Following the initial “HEUG bug,” I have been a regular presenter at both regionals and Alliance. I have been an active online contributor since 2016, reaping the benefits of the knowledge of others and also trying to provide my own two cents and bits of advice in whatever capacity I am able. I was voted into the Technical and Reporting Advisory Group (then known as TRAG) in 2018, where I served a three-year term. It was an exciting time indeed. I got to travel to Pleasanton and meet with Oracle representatives and the other wonderful TRAG members. At some point I became the Chair of Communications, leading our team’s social media efforts, the highlight of my time! I had the opportunity to write several blogs, administer surveys, and interview experts in our industry. Contributing to such a group was one of the most insightful things I’ve done in my career so far, an experience that continues today as I started another three-year term with the Connected Campus group.

Do you have a favorite or meaningful story regarding your time in HEUG?  

My most defining memory has to be the moment I received the email notification regarding my selection on the TAG/Reporting & BI Advisory Group. In a 2021 article, I reflect on my experience volunteering with the Higher Education User Group (HEUG) and how it has significantly contributed to my professional growth. One year before my nomination, I can recall attending the Reporting Birds of a Feather session at Alliance 2017, which was led by Longin Gogu and Ingrid Nuttal. Their energy and excitement about the reporting community was infectious. I told myself, “Anna, I want to do that. I want to be part of that group of folks. I want to be more active in the conversation.” And I did just that.

Volunteering has helped me develop new skills, expand my network, and gain valuable industry insights. I have found that through helping others – on whatever journey that may be – I learn more from them, am inspired by them, and that is the most fulfilling part of all.

What has been your favorite Conference location? Why? 

1. Las Vegas, 2017: INSPIRING
   • In Las Vegas, it felt like I attended every single session—like a kid in a candy store, but with PowerPoint slides. As a first-time Alliance participant, I was super excited and probably a bit over-caffeinated. Who knew learning could be this thrilling?!
2. Salt Lake City, 2018: DUTIFUL
   • In Salt Lake City, I found myself monitoring double the number of sessions as part of my Advisory Group duties. It felt like juggling flaming torches while riding a unicycle! But hey, it was a fantastic opportunity to soak up some truly insightful presentations. Who knew multitasking could be so enlightening?
3. Virtual, 2021: DIFFERENT
   • After the conference in Philadelphia got canceled due to COVID restrictions, this virtual conference was a whole new ball game. It was a great chance to stay connected with the community, even if it felt like attending a party in your pajamas. The in-person vibe was definitely missed—turns out, virtual high-fives just aren’t the same!
4. Seattle, 2022: EXHAUSTING
   • In Seattle, after delivering two back-to-back presentations (one regular and one deep dive), I felt like I’d run a marathon in rain boots. Exhausted? Absolutely. Regrets? None—except maybe not grabbing an extra coffee beforehand!
5. Phoenix, 2024: ENGAGING
   • In Phoenix, I had the most fun and engaging presentation of my career—seriously, I think the audience was more excited than I was! Their energy was so contagious, I felt like a rock star on stage. And speaking of stars, I could totally live in Phoenix. Just give me a dry, red landscape and a cactus, and I’ll be happier than a lizard on a hot rock!

What is your first HEUG related memory?

This ties into the earlier question 4. My SEARUG experience was my first memory.

What is YOUR value proposition for HEUG?

Firstly, the opportunity to share knowledge with members from different countries and schools is invaluable. It’s like having a global classroom where everyone is both a teacher and a student. The diversity of perspectives enriches our collective understanding and drives innovation.

Secondly, engaging with advisory groups has fostered a meaningful sense of community. These groups are the backbone of the HEUG, and the coordinators do a fantastic job of ensuring everyone’s voice is heard.

On a more personal note, being part of HEUG is good for the soul. There’s something profoundly satisfying about contributing to a cause that benefits so many. It’s a reminder that our work has a purpose beyond the daily grind.

Recognition is another rewarding aspect. Getting acknowledged for my achievements within HEUG is incredibly gratifying. It’s like receiving a gold star in school, but with the added bonus of knowing that my contributions are making a real difference.

Lastly, the fun and camaraderie at the annual conference is the cherry on top. It’s a celebration that brings everything together, allowing us to connect, laugh, and learn in a vibrant, dynamic environment. Plus, who doesn’t love a good conference party?

In short, HEUG is a blend of professional growth, community spirit, and a dash of fun – all orchestrated brilliantly by the committees, advisory groups, community champions, and coordinators. It’s a commitment I cherish and look forward to continuing. Here’s to New Orleans in 2025!

Do you have a work-related philosophy you would like to share?

My Work Philosophy: Embracing “Meraki”

In my professional journey, I strive to embody the essence of “meraki”(mer-RAH-kee) – a Greek term that means putting something of oneself into one’s work, encompassing creativity, soul, and love. This philosophy guides me to:

• Infuse Creativity: Approach every task with a creative mindset, seeking innovative solutions and fresh perspectives. I see creativity as thinking and creating inside my own box; a box that I have continued to shape to the best of my ability.
• Pour My Soul into My Work: Engage deeply with my responsibilities, ensuring that my passion and dedication are evident in every project.
• Work with Love: Treat every interaction and task with care and respect. Love for my work and the people I collaborate with fosters a positive and productive environment.

By embracing meraki, I aim to create work that is not only effective but also inspiring and fulfilling. This philosophy ensures that my contributions are a true reflection of who I am, making my professional journey both impactful and rewarding.

What new app/technology/platform is intriguing to you right now? 

I’ve been exploring Microsoft Copilot 365 to see how it integrates across multiple applications. I’m particularly interested in learning more about Microsoft Excel, especially the Data panel and the use of the Query functionality within this software.